WhatsApp chatbot use cases
Meet your customers where they already are — on WhatsApp.
Customer support
Answer FAQs, troubleshoot issues, and resolve complaints instantly on WhatsApp — your customers' preferred channel.
Order updates
Send shipping notifications, order confirmations, and delivery tracking directly through WhatsApp conversations.
Lead qualification
Engage prospects on WhatsApp, qualify leads with AI-powered conversations, and route hot leads to your sales team.
Appointment booking
Let customers book, reschedule, and manage appointments directly through WhatsApp with automated confirmations.
WhatsApp chatbot features
WhatsApp Business API integration
Official WhatsApp Business API integration. Send and receive messages, media, and templates at scale.
AI-powered responses
RAG-powered chatbot trained on your documents gives accurate, context-aware answers on WhatsApp.
Human handoff
Seamless escalation from AI to human agents when conversations need a personal touch.
Rich media support
Send images, documents, buttons, and list messages to create interactive WhatsApp experiences.
Conversation analytics
Track response times, resolution rates, customer satisfaction, and popular topics across WhatsApp.
Multi-channel unified inbox
Manage WhatsApp alongside web chat, Messenger, and email from a single dashboard.