Insights & Updates
Deep dives into AI chatbot technology, product announcements, engineering stories, and practical guides from the Verbox team.
Understanding RAG: How Retrieval-Augmented Generation Powers Smarter Chatbots
Retrieval-Augmented Generation combines the power of large language models with your proprietary data. Learn how RAG architecture enables chatbots to deliver accurate, context-aware responses grounded in your knowledge base.
5 Chatbot Best Practices That Actually Improve Customer Satisfaction
Not all chatbots are created equal. We analyzed millions of conversations to identify the patterns that separate great chatbot experiences from frustrating ones. Here are the five practices that matter most.
Building a Real-Time Agent Console with Socket.IO and React
A deep dive into how we built Verbox's live agent console, enabling seamless handoff between AI and human agents. Explore the architecture decisions behind real-time chat infrastructure at scale.
Introducing Conversation Flows: Visual Chatbot Logic Builder
Today we are launching Conversation Flows, a visual drag-and-drop builder that lets you design complex chatbot interactions without writing a single line of code. Here is what it can do.
The State of AI Customer Support in 2026: Trends and Predictions
AI-powered customer support has matured rapidly. We examine the key industry trends shaping the landscape, from multimodal interactions to federated RAG, and share our predictions for what comes next.
Tutorial: Deploy Your First AI Chatbot in Under 10 Minutes
A step-by-step guide to creating, training, and deploying a fully functional AI chatbot using Verbox. From document upload to widget embedding, get your bot live in minutes.
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