Terms of Service

These Terms of Service («Terms») constitute a legally binding agreement between you («User», «Customer», «you») and Verbox Technologies LLC, a limited liability company incorporated and registered in Dubai, United Arab Emirates («Verbox», «we», «us», or «our»). By accessing, registering for, or using the Verbox platform, website, APIs, or any related services (collectively, the «Platform»), you agree to be bound by these Terms in their entirety.

If you are accessing or using the Platform on behalf of a company, organization, or other legal entity, you represent and warrant that you have the full legal authority to bind that entity to these Terms, and that entity accepts these Terms. In such cases, «you» and «your» refer to that entity and all authorized users accessing the Platform under its account.

If you do not agree to any provision of these Terms, you must immediately cease all use of the Platform and close your account. Use of the Platform after a material change to these Terms constitutes acceptance of the revised Terms.

These Terms are to be read in conjunction with our Privacy Policy, Cookie Policy, Data Processing Agreement, and Acceptable Use Policy, all of which are incorporated herein by reference. In the event of any conflict, these Terms shall prevail unless otherwise expressly stated.

We reserve the right to modify these Terms at any time. Material changes will be communicated with at least 30 days' notice. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Terms.

Verbox provides a cloud-based, AI-powered conversational platform that enables businesses to create, train, deploy, and manage intelligent chatbot agents («Service»). The Service includes document ingestion and processing, web scraping for knowledge base creation, vector embedding generation, retrieval-augmented generation (RAG), multi-channel deployment (web widget, API, WhatsApp, Telegram, and other supported channels), live agent handoff, analytics and reporting, webhook and API integrations, and enterprise features including SSO, white-labeling, and audit logging.

The Service is provided on a software-as-a-service (SaaS) basis. We host, operate, and maintain all infrastructure required to deliver the Service. You access the Service via a web browser or our published APIs and do not receive any software to install on your own systems, except for client-side widget embed code.

Feature availability varies by subscription plan. A current description of the features included in each plan is published on our pricing page and may be updated from time to time with reasonable notice. We will not remove material features from your current plan mid-subscription without providing an equivalent alternative or a prorated refund.

We reserve the right to modify, enhance, deprecate, or discontinue any feature of the Service with reasonable advance notice. For deprecation of major features relied upon by existing customers, we will provide a minimum of 90 days' notice and, where technically feasible, a migration path to equivalent functionality.

The Service is provided to businesses and professionals. It is not intended for personal, family, or household use. We do not knowingly provide the Service to individuals under the age of 18 or to entities prohibited from accessing the Service under applicable law.

You must complete the registration process and create an account to access the Platform. You agree to provide accurate, current, and complete information during registration and to keep your account information updated at all times. Failure to maintain accurate information may result in suspension or termination of your account.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any API keys. You must implement reasonable security measures to prevent unauthorized access to your account, including using a strong and unique password and enabling multi-factor authentication where available.

You are fully responsible and liable for all activities that occur under your account, whether or not authorized by you. You must notify us immediately at security@verbox.com upon becoming aware of any actual or suspected unauthorized access to your account, any breach of security, or any loss or theft of credentials.

Each account may have multiple user seats as permitted by your plan. Account administrators are responsible for managing user access, configuring permissions, and ensuring that all users under the account comply with these Terms. Sharing of individual user credentials is prohibited.

We reserve the right to verify the identity of account holders and to request supporting documentation in connection with fraud prevention, compliance investigations, or enterprise onboarding. We may suspend or terminate accounts where identity verification fails or where false information has been provided.

You must be at least 18 years of age or the age of majority in your jurisdiction, whichever is higher, to create and operate an account.

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not use the Platform in any manner that could damage, disable, overburden, or impair our infrastructure or interfere with the use of the Platform by other customers.

Prohibited Content and Activities: You must not use the Platform to create, distribute, or facilitate chatbots or content that is illegal under applicable UAE federal law or any other jurisdiction where your chatbots operate; that infringes the intellectual property rights of any third party; that constitutes harassment, hate speech, defamation, or threats; that promotes violence, terrorism, or other unlawful acts; that is deceptive, fraudulent, or misleading; or that violates applicable export control, sanctions, or anti-money laundering laws.

Technical Restrictions: You must not attempt to reverse engineer, decompile, disassemble, or extract the source code of any proprietary components of the Platform; circumvent, disable, or interfere with security features or access controls; attempt to gain unauthorized access to any system, network, or data via the Platform; introduce malware, viruses, or malicious code; or use the Platform to launch denial-of-service attacks against us or any third party.

API and Automated Access: Use of our APIs must comply with our API documentation and rate limits. Automated scraping, crawling, or extraction of data from the Platform beyond what is provided through our APIs is prohibited. Excessive API usage that degrades service quality for other customers may result in throttling or suspension.

Resale and White-Labeling: You may not resell access to the Platform under your own name or on behalf of others unless you have entered into a separate reseller or white-label agreement with us. Unauthorized resale or sublicensing of the Service is a material breach of these Terms.

We reserve the right to investigate suspected violations of this policy and to take any action we deem appropriate, including issuing warnings, throttling or suspending service access, removing non-compliant content, or terminating the account and pursuing legal remedies.

Platform Ownership: The Verbox Platform, including its underlying software, algorithms, models, visual design, user interface, documentation, trademarks, service marks, and all other proprietary materials, is the exclusive intellectual property of Verbox Technologies LLC or its licensors and is protected by applicable UAE intellectual property laws and international treaties. Nothing in these Terms grants you any right, title, or interest in the Platform beyond the limited right to access and use it in accordance with these Terms.

Your Content: You retain all ownership rights to the content, data, documents, and other materials you upload or provide to the Platform («Your Content»), including training documents, chatbot configuration settings, knowledge base materials, and any custom integrations you develop. We claim no ownership of Your Content.

License to Verbox: By uploading Your Content to the Platform, you grant Verbox a non-exclusive, non-transferable, royalty-free license to process, store, copy, transmit, and display Your Content solely to the extent necessary to provide the Service to you. This license terminates upon deletion of Your Content or closure of your account.

AI-Generated Outputs: Chatbot responses generated using Your Content through the AI inference pipeline are derived from Your Content. Subject to applicable law, you are entitled to use and commercialize these outputs. We make no warranty regarding the accuracy, completeness, or fitness for purpose of AI-generated outputs.

Feedback: If you provide us with feedback, suggestions, or ideas regarding the Platform («Feedback»), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, implement, and commercialize such Feedback without restriction. You waive any moral rights or attribution claims in respect of Feedback.

No Competing Outputs: We will not use Your Content or any insights derived exclusively from Your Content to train models or build features that directly compete with your core business. General platform improvements using aggregated, anonymized data from across our customer base are not subject to this restriction.

Subscription Plans: Access to paid features of the Platform is conditioned on your subscription to a paid plan. Subscriptions are offered on a monthly or annual billing cycle as selected at checkout. All fees are quoted in US dollars (USD) unless a different currency is agreed in writing for enterprise accounts.

Payment Authorization: By providing payment details and subscribing, you authorize Verbox to charge your designated payment method for all applicable subscription fees, overage charges, and any additional services you purchase. Charges are billed in advance at the beginning of each billing cycle.

Overage and Usage-Based Charges: Certain features, including message volume, API calls, and document storage, are subject to plan limits. Usage in excess of your plan's included allocation will be billed as overages at the rates published on our pricing page. We will provide in-dashboard usage alerts when you approach 80% of a plan limit.

Failed Payments: If a payment fails, we will retry the charge up to three times over a 7-day period. During this period, your service will remain active. If all retries fail, we will notify you by email and may suspend access to paid features until the outstanding balance is settled. Accounts suspended for non-payment that remain outstanding for more than 30 days may be subject to termination and data deletion.

Plan Changes: Upgrades to a higher-tier plan take effect immediately, and you will be charged a prorated amount for the remainder of the current billing cycle. Downgrades take effect at the end of the current billing cycle, and no prorated refund is issued for the difference.

Refund Policy: New subscribers on paid plans are entitled to a full refund within 14 calendar days of initial subscription if the Service does not meet their requirements. Refund requests after this period are assessed on a case-by-case basis at our sole discretion. Annual subscriptions cancelled after the 14-day period are generally not eligible for prorated refunds.

Taxes: All fees are exclusive of applicable taxes, levies, and duties, including UAE VAT. Where VAT or other applicable taxes are required, they will be added to your invoice at the prevailing rate and collected by Verbox as an agent of the relevant tax authority. You are responsible for determining whether VAT applies to your subscription under applicable law.

Pricing Changes: We reserve the right to modify pricing for any plan with 30 calendar days' advance notice delivered by email or platform notification. Existing subscribers will be honored at their current rate until their next subscription renewal date following the effective date of the price change.

Uptime Commitment: Verbox commits to a monthly uptime target of 99.9% for all paid subscription plans. Uptime is calculated as the percentage of total minutes in a calendar month during which the core Platform services are available and responding normally, excluding scheduled maintenance and events outside our reasonable control.

Scheduled Maintenance: Planned maintenance windows will be communicated at least 72 hours in advance via email and/or status page notification and will be scheduled during off-peak hours (01:00–05:00 Gulf Standard Time on weekdays, or weekends) to minimize customer impact. Scheduled maintenance does not count toward uptime calculations.

Service Credits: In the event of a verified SLA breach, affected customers on paid plans are eligible for service credits applied to their next invoice. The credit schedule is: 99.0%–99.89% availability (5% credit of monthly fee); 95.0%–98.99% (10% credit); below 95.0% (25% credit). Credits are the sole and exclusive remedy for SLA breaches and are subject to a written credit request submitted within 15 days of the incident.

Status Reporting: We operate a publicly accessible status page that provides real-time and historical availability metrics, ongoing incident reports, and post-incident reviews. Customers may subscribe to status page notifications for email, SMS, or webhook alerts.

SLA Exclusions: The SLA does not apply to service disruptions arising from: actions of the Customer or its end users; third-party services or integrations outside our direct control; force majeure events; internet or telecommunications infrastructure failures; or the Customer's failure to comply with these Terms. The free tier is not subject to any uptime commitment.

Enterprise SLA: Enterprise customers may negotiate custom SLA terms, including higher uptime commitments, dedicated infrastructure, and enhanced breach remedies, as part of a separately executed Master Service Agreement.

Each party («Disclosing Party») may disclose confidential information to the other party («Receiving Party») in connection with the Service. «Confidential Information» means any non-public information that is designated as confidential or that reasonably should be understood to be confidential given its nature and the circumstances of disclosure, including business plans, financial data, technical specifications, customer lists, and pricing.

The Receiving Party agrees to: hold Confidential Information in strict confidence using at least the same degree of care it uses for its own confidential information (but no less than reasonable care); not disclose Confidential Information to any third party without the Disclosing Party's prior written consent; and use Confidential Information only for the purposes of performing its obligations or exercising its rights under these Terms.

Confidentiality obligations do not apply to information that: is or becomes publicly available through no breach of these Terms; was already known to the Receiving Party before disclosure; is independently developed without use of or reference to the Confidential Information; or is required to be disclosed by applicable law, regulation, or court order, provided that the Receiving Party gives prompt written notice to the Disclosing Party (to the extent legally permitted) and cooperates with any request to seek a protective order.

Your Content is treated as your Confidential Information at all times. Our staff may access Your Content only as strictly necessary to provide support, investigate security incidents, or comply with legal obligations, and only under appropriate confidentiality protocols.

Disclaimer of Warranties: The Platform is provided «as is» and «as available». To the maximum extent permitted by applicable law, Verbox disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Limitation of Damages: To the maximum extent permitted by applicable law, Verbox shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, business, or opportunity, regardless of the theory of liability and regardless of whether Verbox has been advised of the possibility of such damages.

Liability Cap: Verbox's total aggregate liability to you for all claims arising out of or in connection with these Terms, the Service, or your use thereof, whether based on contract, tort, statutory duty, or any other theory, shall not exceed the greater of (i) the total fees actually paid by you to Verbox in the twelve (12) calendar months immediately preceding the event giving rise to the claim, or (ii) USD 500 (five hundred US dollars).

AI-Generated Content: We do not warrant that AI-generated chatbot responses will be accurate, complete, current, or suitable for any specific purpose. AI-generated content may contain errors or omissions. You acknowledge that all AI-generated outputs should be reviewed and validated before being relied upon for critical business decisions, medical advice, legal advice, or financial guidance.

Essential Basis: The limitations and exclusions of liability in this section reflect an allocation of risk between the parties and are an essential element of the basis of the bargain between us. They apply notwithstanding any failure of the essential purpose of any limited remedy and to the fullest extent permitted by applicable law.

Termination by You: You may terminate your account at any time through your account settings dashboard. Termination takes effect at the end of the then-current billing period, and you will retain access to paid features until the billing period expires. No refund is issued for unused prepaid service periods unless otherwise provided in our Refund Policy.

Termination or Suspension by Verbox: We may suspend your access to the Service with immediate effect, without liability, if: you materially breach these Terms (including the Acceptable Use Policy) and fail to remedy the breach within 7 days of written notice; you use the Service in a manner that creates a security risk to us or other customers; you fail to pay outstanding fees; or we are required to do so by applicable law or competent authority.

Termination for Cause by Verbox: In cases of severe, irreparable, or repeated violations of these Terms, we may terminate your account immediately without prior notice, including for violations involving illegal content, active attacks on our infrastructure, or conduct that materially harms Verbox or other customers.

Effect of Termination: Upon termination for any reason, your right to access and use the Service ceases immediately. We will retain your data for 30 calendar days following the effective termination date, during which you may export your data through the self-service export tool in your account settings. After 30 days, all Your Content and account data will be permanently and irreversibly deleted from our systems, subject to any legally mandated retention obligations.

Survival: The following sections survive termination of these Terms: Intellectual Property, Confidentiality, Limitation of Liability, Governing Law and Dispute Resolution, and any accrued payment obligations.

Termination of Free Plans: We reserve the right to terminate free plan accounts that have been inactive for more than 6 consecutive months, with 30 days' prior notice to the registered email address.

These Terms and any disputes arising out of or in connection with them, including disputes regarding their validity, breach, termination, or enforceability, shall be governed by and construed in accordance with the laws of the Dubai International Financial Centre (DIFC), without regard to any conflict of law principles that would result in the application of the laws of any other jurisdiction.

Good Faith Negotiation: Before initiating any formal dispute resolution procedure, the parties agree to first attempt to resolve any dispute amicably through good faith negotiation. The party raising the dispute shall provide written notice to the other party describing the nature of the dispute and the relief sought. The parties shall have 30 calendar days from receipt of such notice to attempt to resolve the dispute informally.

Arbitration: If the dispute is not resolved through negotiation within the 30-day period, either party may refer the dispute to final and binding arbitration administered by the Dubai International Arbitration Centre (DIAC) in accordance with the DIAC Arbitration Rules then in effect. The arbitration shall be conducted in Dubai, UAE, in the English language, before a sole arbitrator unless the amount in dispute exceeds USD 1,000,000, in which case a panel of three arbitrators shall be appointed.

Injunctive Relief: Notwithstanding the arbitration agreement, either party may seek urgent injunctive or other equitable relief from any court of competent jurisdiction in Dubai to protect its intellectual property rights, confidential information, or to prevent irreparable harm pending the constitution of the arbitral tribunal.

Class Action Waiver: To the fullest extent permitted by applicable law, you agree that all claims must be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

Severability: If any provision of these Terms is found by a court or arbitrator to be unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall continue in full force and effect.

Entire Agreement: These Terms, together with our Privacy Policy, Cookie Policy, Data Processing Agreement, and any Order Forms or Statements of Work executed between the parties, constitute the entire agreement between you and Verbox with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, representations, and agreements.

Assignment: You may not assign, delegate, or transfer these Terms or any rights hereunder without our prior written consent. Verbox may assign these Terms or its rights and obligations hereunder to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided that the assignee assumes all of Verbox's obligations under these Terms.

Waiver: No failure or delay by either party in exercising any right or remedy under these Terms shall operate as a waiver thereof. A waiver of any breach of these Terms will not be deemed a waiver of any subsequent breach.

Force Majeure: Neither party shall be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, civil unrest, governmental actions, pandemics, telecommunications or internet infrastructure failures, or power outages. The affected party shall provide prompt written notice and shall use reasonable efforts to resume performance as soon as practicable.

Notices: All legal notices to Verbox must be sent by email to legal@verbox.com with a copy sent by registered post to our registered office in Dubai, UAE. Notices are deemed delivered on the next business day following successful transmission. We may send notices to you at the email address or postal address associated with your account.

Language: These Terms are drafted in the English language. Any translation is provided for convenience only. In the event of any conflict between the English version and any translation, the English version shall prevail.

If you have questions, concerns, or require clarification about these Terms of Service, please contact our legal team.

Email: legal@verbox.com

Postal Address: Verbox Technologies LLC, Dubai, United Arab Emirates.

For general support inquiries, please visit our Help Center or contact support@verbox.com.

For security-related concerns or to report vulnerabilities, contact security@verbox.com.

We aim to respond to all legal inquiries within 5 business days.