What's New in Verbox
We ship fast and ship often. Follow along as we roll out new features, improvements, and fixes to make Verbox the best AI chatbot platform for your team.
Federated RAG Support
Connect multiple knowledge bases across departments and teams. Federated Retrieval Augmented Generation lets your bots query disparate data sources in a single conversation, with source attribution and access control scoping per knowledge base.
Enhanced Analytics Dashboard
The analytics dashboard now features real-time metrics that update without page refresh, custom date range selectors with preset options, and one-click CSV and PDF export for all reports. Charts render faster and support drill-down into individual conversation sessions.
Conversation Flows Builder
Introducing a visual drag-and-drop flow builder for guided conversations. Design multi-step interactions with conditional branching, form collection nodes, API call nodes, and handoff triggers. Flows can be tested in the playground before publishing.
WhatsApp Integration Update
Rich media support is now available for WhatsApp channels including image carousels, quick reply buttons, and interactive list messages. The integration also now supports WhatsApp Business API template messages for proactive outreach.
A/B Testing for Bots
Test different bot configurations side by side and measure performance with statistical significance. Create variants with different system prompts, models, temperature settings, or knowledge bases, then let traffic split automatically. Results are tracked with confidence intervals.
Live Agent Handoff
Seamless escalation from AI to human agents when conversations require a personal touch. The system detects frustration signals, complex queries, or explicit handoff requests and routes the conversation to available agents with full context and conversation history preserved.
Performance Improvements
Document processing is now 40% faster with an optimized chunking pipeline and parallel embedding generation. Chat response latency has been reduced by 25% through improved vector search indexing and query optimization. Memory usage during bulk document ingestion has been cut in half.
Custom Branding
White-label your chat widget with your own brand identity. Customize colors, typography, logo, launcher icon, and even serve the widget from your own domain. Enterprise plans can remove all Verbox branding for a fully native look and feel.